An Unrelenting Focus on Uptime

Your business depends on the continuous availability of your technology infrastructure. We understand. That’s why we work relentlessly to ensure system uptime and continuity. Our goal is simple: to allow you to focus on growing your business, not on the details of your IT system.

By using the most advanced system monitoring tools, we provide you with 24×7 problem analysis by our network operations center, email flow monitoring, alert notification and escalation, performance trending and reporting, and services for keeping your servers healthy.

Dedicated Helpdesk

Technology’s great, but sometimes you need to talk to a real person. That’s when it’s nice to know that our Helpdesk is just a phone call away.

Network Administration

As your IT partner, we’ll maintain all of the hardware and software that comprises your network environment. Servers, desktops, laptops, printers, routers, switches, firewalls, phones, and personal mobile devices — we’ve done it all. And we safeguard everything with anti-spam, anti-virus, and anti-spyware protection.

Account Management

Technology is always changing. Which is why it’s nice to have an account manager who provides a steady connection between you and your Big Idea Technology team. In addition to providing a welcome human touch, your account manager will conduct periodic business technology reviews to help make sure your technology is keeping up with your ever-changing business requirements — and ready to accommodate future growth.